Field Service Technician 
Cleveland, OH 44139
Salary: $28.00 - $34.00 per hour
Full-Time, Permanent
Job ID #26-00482

About the Opportunity
Integrity Technical Services Inc. is partnering with a premier Cleveland, Ohio area manufacturing firm to recruit a skilled Field Service Technician. In this role, you will serve as the face of the company, handling the installation, preventative maintenance, and repair of advanced industrial equipment directly at customer sites. If you have a strong technical aptitude, a passion for troubleshooting, and a commitment to customer satisfaction, we want to hear from you.

Responsibilities

• On-Site Service: Perform high-quality installation, routine maintenance, and complex repairs of industrial equipment at various customer locations.
• Documentation: Accurately log service data, upload field photos, and complete action tickets within the company's ERP system in a timely manner.
• Client Relations: Build and maintain positive, professional relationships with customers to ensure high satisfaction and repeat business.
• Cross-Functional Collaboration: Identify and communicate customer training needs and new product opportunities to the internal product development team.
• Technical Support: Provide in-house technical support, including repairing/maintaining internal units and assisting with technical writing/documentation.
• Production Support: Assist the production department with equipment builds, testing, and assembly as needed to meet shifting customer demands.

Requirements

• Education: Associate degree in Electrical/Mechanical Technology OR a relevant Technical School Certificate.
• Experience: Minimum of two (2) years of dedicated experience as a Field Service Technician or Field Service Engineer.
• Technical Skills:
  • Ability to read, interpret, and work from electrical schematics, mechanical blueprints, and installation manuals.
  • Strong general knowledge of electronics, electrical circuitry, wiring, programming, and mechanical troubleshooting.
  • Plumbing knowledge is a strong plus.
• Software Proficiency: Solid computer skills, including experience with Microsoft Office Suite and ERP software.
• Soft Skills: Exceptional customer service and communication skills.
• Travel & Licensing: Ability to travel 50-75% domestically. Must possess a valid Ohio driver's license with a clean driving record.

Benefits

• Comprehensive Health: Medical, Vision, Dental, Disability, and Life Insurance.
• Financial Security: 401(k) Retirement Plan with a Company Match.
• Work-Life Balance: Paid Vacation, Paid Holidays, and Flexible Work Hours.

Only U.S. Citizens or persons with a Green Card work permit may apply.

Website: www.integrityjobs.com (To view all of our open positions please visit our website)

Integrity Technical Services is an Equal Opportunity Employer.